Ruby Zoisite and petal choker

We want you to be happy with your purchases and pride ourselves on excellent quality and service. If you are for any reason not entirely satisfied with your purchase we are happy to offer a 14 day full refund and exchange policy.
Please note: All items to be returned must be carefully re-packaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show signs of abuse. In this instance the goods will be returned to the buyer at their own cost.

Exemptions from our refund policy include: especially commissioned bespoke jewellery, earrings (due to hygiene reasons), and any jewellery which was customised to your request (Sizing, different gemstones etc)

We use Royal Mail 'Special Delivery' service for UK - Please be aware that deliveries will require a signature.

Customised pieces of jewellery are especially handmade for you, please allow possible 5-10 working days from placing your order to receipt of your jewellery.

If you need a piece urgently or for a specific date, please contact us and we will do our best to accommodate you.

Once you place an order with us, we will send you an email to let you know we've received it, and the day we send it out we will email you again so you can look out for the post.

Any import duties, sales taxes or other import costs incurred at the point of entry into the destination are the responsibility of the customer.

We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.